Commercial & Industrial Supply
Our Process

We at Sullivan Commercial Supply would like to make buying your commercial and industrial supplies as simple as possible so that you can focus on more important matters. Our six-step process is very simple and is facilitated locally by our sales and customer service teams at your convenience.

1. Browse, Price and Purchase

Our print catalogs will be available to you at all times. Additionally, per our website (www.sullivancommercial.com) you will be able to access the world’s largest commercial supply store online so that shopping for your supplies will always be at your fingertips. Our sales and customer service team will be available to assist in this step.

2. Order Placement

  • We understand that every business is different and therefore every purchasing agent may do things differently when it comes to placing regular orders. For this reason, we provide several different ways in which to place your orders.
  • Orders can be placed through our website, e-mail, phone (317-259-SHIP), fax or simply walk into any of the Sullivan Hardware retail stores to shop for supplies or place an order with our customer service and inside sales team.

3. Order Processing

  • Once the order is confirmed, our customer service agents send your order to one of our regional Do-It Best/Incom warehouses for order processing.

4. Shipping the Order

  • Your order can be shipped from our Do-It Best/Incom warehouses either directly to you or will be drop-shipped to our local commercial supply warehouse.

5.Local Delivery

  • Orders can be warehoused at our facilities locally until you need them and our fleet of delivery vehicles will bring your order directly to you.

6. Order Invoicing

  • Upon delivery to the end destination, an invoice is produced for you with payment terms clearly defined.

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